Privacy Policy

Privacy Policy

Last updated: 18 August 2026

Conrad-S (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and manage personal information when you visit conrad-s.com, contact us, sign up to receive communications, or purchase from us.

1. Information we collect

Depending on how you interact with Conrad-S, we may collect information including:

  • your name, email address and phone number
  • billing and shipping addresses
  • order details and purchase history
  • information you provide when contacting us or submitting a form
  • information about how you use our website, such as your IP address, browser, device and website activity
  • information collected through cookies and similar technologies.

Payments are processed through Shopify and other payment providers. We do not need to directly store your complete payment-card details in order to process an online purchase.

2. How we collect information

We may collect personal information when you:

  • place an order
  • contact us by email or through a website form
  • sign up for marketing communications
  • visit or interact with our website
  • use services connected with our store, such as checkout and payment services.

Some information is collected automatically through Shopify and other website technologies.

3. How we use information

We may use personal information to:

  • process and fulfil orders
  • arrange shipping, delivery or collection
  • process payments
  • communicate with you about an order or enquiry
  • provide customer support
  • send marketing communications where you have chosen to receive them
  • operate, analyse and improve our website and business
  • prevent fraud and maintain the security of our store
  • comply with applicable legal and regulatory requirements.

4. Service providers and disclosure

We use third-party services to operate Conrad-S. These may include:

  • Shopify, which provides our ecommerce platform
  • payment providers
  • shipping and delivery providers
  • website analytics services
  • advertising and marketing platforms where enabled
  • professional, technical and administrative service providers.

We may provide these services with personal information where reasonably necessary for them to perform their functions.

We may also disclose information where required or authorised by law.

5. Overseas processing

Some of the services we use operate internationally. As a result, personal information may be processed or stored outside Australia.

Shopify and its affiliated companies and service providers operate internationally, including in Singapore and Canada, and information may also be processed in other jurisdictions depending on the services being used.

Other technology, analytics or marketing providers may also process information outside Australia.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage and, where enabled, support marketing and advertising.

You can manage cookies through your browser settings and through any privacy controls made available on our website. Disabling certain cookies may affect how some parts of the website operate.

7. Access, correction and other requests

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date or incomplete.

You may also ask us to delete or de-identify personal information. Whether we can do so will depend on the circumstances and any legal, accounting or operational requirements requiring us to retain it.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication or by contacting us.

For privacy requests, email hello@conrad-s.com.

8. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting and operational requirements.

When information is no longer required, we may delete or de-identify it where appropriate.

9. Security

We take reasonable steps to protect personal information from loss, misuse and unauthorised access, modification or disclosure.

Our online store is hosted through Shopify. Shopify uses encrypted TLS connections for its stores and maintains security requirements for payment information processed through its platform.

10. Privacy questions and complaints

If you have a question or concern about how we have handled your personal information, contact us at hello@conrad-s.com.

We will review your enquiry or complaint and respond within a reasonable period.

Depending on the circumstances and the privacy laws that apply, you may also be able to make a complaint to the Office of the Australian Information Commissioner.

11. Changes to this policy

We may update this Privacy Policy when our information-handling practices, services or legal obligations change. The current version will be published on this page with its last-updated date.

12. Contact

Conrad-S
481 Sydney Road
Brunswick VIC 3056
Australia

Email: hello@conrad-s.com