Privacy Policy

Conrad-S ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit or make a purchase from our website (conrad-s.com) in accordance with the Australian Privacy Act 1988 (Cth).

1. Information We Collect

When you visit or use our store, we may collect the following personal information:

  • Your name, email address, phone number
  • Billing and shipping address
  • Payment details (via secure third-party gateways)
  • Order details and purchase history
  • IP address, browser/device type, and time zone
  • Information collected through cookies and tracking tools

2. How We Collect Your Information

We collect your information when you:

  • Place an order
  • Sign up for our newsletter
  • Contact us via forms or email
  • Interact with our website (via cookies, analytics, or third-party tools)

3. How We Use Your Information

We use your personal information to:

  • Fulfil and deliver your orders
  • Process payments securely
  • Provide customer support
  • Communicate with you (order updates, service messages, or marketing, if you opt in)
  • Analyse and improve our website and services
  • Prevent fraud and maintain store security

4. Disclosure to Third Parties

We may share your information with:

  • Shopify, our ecommerce platform provider, to operate our online store
  • Payment gateways and shipping providers to process and fulfil your orders
  • Analytics and marketing tools (e.g. Google Analytics, Meta Ads)
  • Authorities, if legally required to do so

All third parties are required to handle your data in accordance with privacy laws.

5. Data Hosting and International Transfers

Our store is hosted by Shopify Inc., which stores data on secure servers in Canada, the United States, and other jurisdictions. Shopify complies with relevant data protection laws, including using standard contractual clauses for international data transfers.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognise repeat visitors
  • Store preferences
  • Improve performance and user experience
  • Analyse website traffic
  • Support marketing and advertising campaigns

You can disable cookies via your browser settings.

7. Your Rights

You have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your data (subject to legal and operational requirements)
  • Opt out of marketing communications
  • Complain if you believe your privacy has been breached

To exercise any of these rights, please contact us at hello@conrad-s.com.

8. Data Retention

We retain your information only as long as necessary for the purposes outlined above, or to comply with legal obligations (e.g. tax and accounting regulations). If you request deletion of your information, we will delete or anonymise it unless retention is required by law.

9. Data Security

We take technical and organisational precautions to protect your personal information, including SSL encryption and Shopify’s PCI-compliant infrastructure.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date. Continued use of our site after changes indicates your acceptance of the updated terms.

Last Updated: July 18, 2025

11. Contact Us

For questions, concerns, or data requests, please contact:

Conrad-S
Email: hello@conrad-s.com
Website: https://www.conrad-s.com

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

Conrad-S acknowledges the Traditional Owners of the land on which we work and create — the Taungurung and Wurundjeri Woi-wurrung peoples.
We pay our deepest respects to their Elders past and present, and recognise their ongoing connection to land, waters, and culture.
Always was, always will be, Aboriginal land.