Terms of Service

Terms of Service

Last updated: [18 August 2026]

1. About us

This website is operated by Conrad-S (“we”, “us”, “our”), a Melbourne-based furniture and design practice. Our public studio is at 481 Sydney Road, Brunswick VIC 3056, Australia. You can reach us at hello@conrad-s.com.

By accessing our site and/or purchasing from us, you agree to these Terms and to our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

2. Using our site

You must be at least 18 or have a parent/guardian’s permission to purchase. You agree not to misuse the site, break the law, or attempt to interfere with security or normal operation.

3. Products and product images

Conrad-S furniture and objects may incorporate natural materials, including timber. Natural variation in colour, grain and appearance may occur between pieces and photographs. Product colours may also appear differently depending on lighting and screen settings.

Please follow any care instructions provided with the product. Nothing in this section affects your rights under the Australian Consumer Law.

4. Orders & processing

Product availability and production lead times vary by product. Where an item is made to order, the relevant lead time will be shown on the product page or communicated to you as part of the order process.

Your order is an offer to buy. We accept your order when we confirm it. If we are unable to reasonably fulfil an order, we may cancel it and refund any amount paid.

5. Pricing, taxes & payment

Prices are in AUD and include GST where applicable. Shipping costs are shown at checkout where available or quoted separately where required. We may change prices at any time before you place an order. Payment is taken at checkout via our approved payment providers.

6. Shipping & delivery

Shipping methods, costs and delivery arrangements vary depending on the product and destination. Relevant shipping information will be provided through the website, at checkout, or directly with you where a delivery requires a separate arrangement or quote.

Tracking information will be provided where available.

Local pickup is available from the Conrad-S Studio at 481 Sydney Road, Brunswick VIC 3056. We will contact you to arrange collection where required.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control.

7. Returns & exchanges

For change-of-mind returns or exchanges that we choose to offer, contact hello@conrad-s.com within 14 days of delivery. Items must be unused and in their original condition, and proof of purchase may be required. Return shipping for an approved change-of-mind return or exchange is the customer’s responsibility unless otherwise agreed.

These conditions do not limit any rights you may have under the Australian Consumer Law.

8. Faulty, damaged or incorrect items

If an item arrives damaged, is incorrect, or you believe there is another problem with it, contact hello@conrad-s.com with your order details and photos where relevant.

We will assess the issue and provide a remedy where required under the Australian Consumer Law. Depending on the circumstances, remedies may include repair, replacement or refund.

9. Refunds

Where a refund is provided, it will generally be processed back to the original payment method. Processing times may vary depending on the payment provider or financial institution.

10. Made-to-order & custom orders

Some standard products are made to order and are subject to the lead time stated on the product page or otherwise communicated to you.

Made to Fit and Custom work may involve separate quoting, approval, deposit and payment arrangements. The applicable scope, price, lead time and payment terms will be confirmed with you before the work proceeds.

11. Promotions & gift cards

Promotions and discount codes can’t be combined unless stated. Gift cards/store credit (if offered) are non-refundable and valid for the period required by law.

12. Intellectual property

All content on this site—text, logos, images, designs, and product photography—is our property or used with permission. You may not use it without written consent.

13. Third-party services

We use third-party platforms and service providers, including Shopify, payment providers, shipping and delivery providers, and analytics or advertising tools. Your use of those services may also be subject to their terms.

14. Privacy

We are committed to protecting your privacy. We collect, use and share personal information to operate our store, fulfil orders, process payments, provide support, communicate with you (including service messages and marketing if you opt-in), improve our services, and prevent fraud. Data may be hosted internationally by Shopify and other providers in accordance with applicable laws.

For full details—including information collected, cookies, data retention, access and correction requests, marketing opt-out, and contact details—please read our Privacy Policy linked in the site footer. You can contact us at hello@conrad-s.com with privacy requests.

15. Warranties & liability

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

16. Accuracy & availability

We try to keep information accurate, but errors may occur. We may correct errors, change or discontinue products, and limit quantities at any time.

17. Force majeure

We’re not liable for delays or non-performance caused by events beyond our reasonable control (e.g., natural disasters, carrier delays) subject to applicable consumer law.

18. Governing law

These Terms are governed by the laws of Victoria, Australia. Disputes are subject to the exclusive jurisdiction of the courts of Victoria.

19. Contact

Email: hello@conrad-s.com
(We’ll supply a return address once your return is approved.)