Shipping & Returns

Orders

Product availability and production lead times vary by product. Where an item is made to order, the relevant lead time will be shown on the product page or communicated to you as part of the order process.

If you have any questions about the availability or timing of an order, contact hello@conrad-s.com.

Shipping

Shipping methods, costs and delivery arrangements vary depending on the product and destination.

For products available for standard parcel delivery, shipping options and costs will be shown at checkout where available. Larger furniture may require a separate freight or delivery arrangement.

Tracking information will be provided where available.

Local pickup is available from the Conrad-S Studio at 481 Sydney Road, Brunswick VIC 3056. We’ll contact you to arrange collection where required.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control.

Change-of-mind returns & exchanges

If you would like to request a change-of-mind return or exchange, contact us within 14 days of delivery at hello@conrad-s.com.

For an approved change-of-mind return or exchange, the item must be unused and in its original condition, and proof of purchase may be required. Return shipping is the customer’s responsibility unless otherwise agreed.

Change-of-mind returns and exchanges are offered at our discretion and do not affect your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

If an item arrives damaged, is incorrect, or you believe there is another problem with it, contact hello@conrad-s.com with your order details and photos where relevant.

We’ll assess the issue and provide a remedy where required under the Australian Consumer Law. Depending on the circumstances, this may include repair, replacement or refund.

Conditions applying to change-of-mind returns, such as the 14-day period or original-condition requirement, do not limit your rights in relation to faulty products.

Refunds

Where a refund is provided, it will generally be processed back to the original payment method. Processing times may vary depending on the payment provider or financial institution.